Leveraging Knowledge Management to Enhance Human Resource Management Efficiency: Insights from Mekong Delta Service Enterprises

This study focuses on analyzing the relationship between knowledge management and human resource management effectiveness in service enterprises operating in the Mekong Delta region of Vietnam. Utilizing a mixed-methods approach involving qualitative interviews with 9 managerial staff and a quantitative survey of 312 employees, the research investigates the impact of knowledge management practices on various facets of human resource management. Covariance-based Structural equation modeling (CB-SEM) is employed to analyze the data, revealing a positive association between knowledge management activities and human resource management effectiveness. Specifically, factors such as knowledge acquisition, sharing, utilization, and protection are found to significantly influence different dimensions of human resource management. The study contributes valuable insights into the intricate interplay between knowledge management strategies and human resource management effectiveness in service enterprises. By recognizing and harnessing the power of knowledge management practices, service enterprises can optimize the human resource management processes.