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April 8, 2024AQUA - Water Infrastructure Ecosystems and SocietyOpen Access

Performance indicators and analytic hierarchy process to evaluate water supply services management in Algeria

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Authors

SBSofiane BoukhariMohamed-Cherif Messaadia UniversityDMDounia MradMohamed-Cherif Messaadia UniversitySDSabri DairiMohamed-Cherif Messaadia University

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Implication

Household survey demonstrates widespread water dissatisfaction among urban residents, highlighting the critical priority of financial and operational criteria.

Key Points

  • Evaluation of water supply services shows widespread service dissatisfaction, with financial and economic performance indicators emerging as the primary driver.
  • Survey data reveal 70% of households are dissatisfied with supply quantity, while financial criteria hold the largest relative weight at 38.61%.
  • Assessment using the analytic hierarchy process across 5 decision criteria establishes a structured framework, enabling reliable service benchmarking in developing nations.

Cite This Study

Boukhari et al. (2024) studied this question.

synapsesocial.com/papers/68e6ffe7b6db643587679720https://doi.org/10.2166/aqua.2024.040
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