Assessing the Performance of a Rural Water Supply System: Case Study of Matatani Village, Vhembe District Municipality, South Africa

This study assessed the performance of a rural water supply system. Performance assessment of water supply systems is important to ensure the long-term sustainability of water services. The study addressed a critical gap in assessing performance while accounting for water disruptions and their effects on water quality in nonlinear rural water supply systems. This is critical, especially in rural areas where reliable access to water is limited. A questionnaire survey was conducted to collect data on the reliability and accessibility of the water supply system. Questionnaire responses were analysed using the Statistical Package for Social Sciences version 25. Spearman’s rank correlation was used to determine the relationship between the socio-economic variables and the performance indicators. and the variables. Turbidity, electrical conductivity (EC), total dissolved solids (TDS), and pH were measured in the field. Escherichia coli (E. coli) and total coliforms were analysed using the membrane filtration method. A paired two-tailed t-test was used to determine if there is a significant difference in water quality between the dry and wet seasons. Key performance indicators on reliability and accessibility were assessed by comparing benchmarks. Most households receive an inadequate quantity of water, with 84.3% using less than the recommended basic need of 1500 L per week. Travel distances to the source exceeded the recommended benchmark of 100 m. The majority of respondents (81.4%) reported frequent water supply disruptions, indicating poor reliability of the source. EC and pH were within the South African National Standards (SANS) 241 guideline for drinking water. TDS, turbidity, and microbial parameters failed to meet safe drinking water standards, except for E. coli during the dry season. There was no significant difference in the water quality between the dry and wet seasons. The water supply system demonstrated poor performance. Measures such as implementing low-cost filtration systems to reduce turbidity, raising community awareness about water safety, and decentralising maintenance activities to improve system sustainability due to financial constraints. These interventions will reduce physical burdens and increase effective water usage.