This review evaluates the effectiveness of e-government platforms in East Africa, analyzing their impact, challenges, and best practices. It examines evaluation frameworks, adaptation for the region, and key performance indicators (KPIs). Case studies from Kenya, Uganda, Rwanda, and Ethiopia illustrate successes and hurdles. Socioeconomic, technological, and organizational factors affecting effectiveness are discussed, alongside policy implications. Recommendations encompass infrastructure enhancement, digital literacy promotion, user experience improvement, and capacity building. Future research suggestions aim to optimize e-government's role in fostering sustainable development in East Africa.
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Nnenna et al. (2024) studied this question.
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