The tourism industry heavily relies on effective communication and personalized recommendations to cater to diverse traveler needs. In recent years, chatbots have emerged as a promising solution to deliver real-time assistance and tailored suggestions to travelers. The chatbot, which makes use of cutting-edge natural language processing and machine learning algorithms, can comprehend customer inquiries in a variety of languages and offer pertinent details about local businesses, travel, lodging, and attractions. In addition, the chatbot's effectiveness and user satisfaction are assessed for various language groups through user testing and feedback analysis. The findings show that the multilingual tourist chatbot improves traveller engagement and pleasure by efficiently handling language obstacles, making personalised recommendations, and giving travellers insightful information
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Swapnil Wani (2024) studied this question.
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