Travel and Tourism Management System Using Chatbot Recommender

The importance of chatbots has surged in both research and practical applications, exemplified by widely used platforms such as Amazon’s Alexa and Apple’s Siri. This paper introduces the methodologies and technologies underpinning a chatbot tailored for e-tourism, facilitating textual communication to aid in hotel bookings, trip planning, and recommendations for noteworthy sights. Specifically, we explore the integration of model-based reasoning to elevate user interaction, particularly in scenarios featuring an overwhelming array of choices or where user preferences are excessively restrictive, leading to inconsistencies and unattainable responses. Additionally, we offer a use case within the tourism domain to demonstrate the practical efficacy of such a model-based chatbot.