The purpose of this study is to verify the environmental characteristics of the airline organization by dividing airline organizational learning support into superiors learning support and peer learning support. Each variable influences the transfer of learning, job performance, and service-oriented organizational citizenship behavior that airline cabin crew members should ultimately cultivate. In addition, we attempted to examine the mediating effect of job performance in the relationship between organizational learning support and service-oriented organizational citizenship behavior.BR The results show that both superiors learning support and peer learning support had a significant impact on the transfer of learning. Second, both superiors learning support and peer learning support were also found to affect job performance. Third, the results showed that both transfer of learning and job performance influenced service-oriented organizational citizenship behavior. Fourth, among the learning support in the airline organization, job performance was found to play a partial mediating role in the superiors learning support influencing service-oriented organizational citizenship behavior. On the other hand, job performance has no mediating effect in affecting peer learning support and service-oriented organizational citizenship behavior. The results of this study are expected to contribute to helping airline human resource management, increasing corporate competitiveness, and positive changes in the organizational environment. If the organizational learning support is supported, loyalty to the organization will increase and ultimately service-oriented organizational citizenship behavior will increase.
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Hwang et al. (2024) studied this question.
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