Evaluating ERP Implementation Succes in The Pharmaceutical Sector: An Application of The Delone and Mclean Model

This study aimed to evaluate the net benefits of an ERP system implementation at a pharmaceutical company in Indonesia using the DeLone and McLean IS Success Model.A survey was conducted with 52 ERP users along with interviews to assess system quality, information quality, service quality, use, user satisfaction, and net benefits.The results showed system quality had a significant effect on user satisfaction, while information quality, system quality, service quality, and use did not significantly impact net benefits.User satisfaction had the strongest effect on net benefits.The findings imply improving system quality should be prioritized to increase ERP success.More training and change management may also increase user adoption and satisfaction.