An Evaluation of Application Use in Outpatient Reservation at Bunda Thamrin RSU Medan

Hospitals need to implement a management system that is oriented towards patient satisfaction. The hospital has an outpatient registration system which aims to register patients and manage patient data for treatment until they are discharged from the hospital. This research is a qualitative descriptive study with research subjects or informants consisting of 7 informants including the head of the medical service installation, the person in charge of the medical record service and the online reservation officer. In this study data analysis was carried out by triangulating sources, techniques and time and continued with reduction. data, presenting data and drawing conclusions. The research results show that the planning process for using the application in outpatient reservations at Hospital Bunda Thamrin Medan has gone well, but the results are still not optimal, which can be seen from the number of registered patients and the number of patients taking the queue. In conclusion, the use of the application in outpatient reservations at Hospital Bunda Thamrin Medan has gone well.