Research on the Usage and Preferences of Smart Housing Residential Services by User Characteristics

This study aims to provide basic data for the development and planning of customized residential services that meet the characteristics of residents. The survey was conducted on 511 residents of three apartment complexes that provide smart housing residential services. According to the user characteristics of gender, age, family composition, and smart technology acceptance, the smart housing residential service usage status and preference was investigated whether they were aware of and used them, and satisfied and needed for them. The results are summarized as follow; 1) In terms of usage by user characteristics, women, 40-59 years old, 'couple+children', and those with high acceptance of smart technology generally knew more services and used. In particular, awareness and usage of services related to indoor environment control, which are directly operated by users, were higher than other services. 2) They are highly satisfied with smart housing residential services that they frequently use because they are familiar with them and use them as much as they need. But they are less satisfied with services that are not used according to their preferences or to proficiency of using devices. 3) In order for smart technology to be favored by users, technology-based services must be properly delivered to users and used well to extract quality data.