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October 10, 2025Open Access

Queueing for Civility: User Perspectives on Regulating Emotions in Online Conversations

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Authors

AVAkriti VermaSIShama Naz IslamVMValeh Moghaddam

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Overview

Mixed-method research shows a comment queuing mechanism could reduce hate speech in online interactions, suggesting a pathway for calmer discussions.

Key Points

  • The comment queuing mechanism may reduce hate speech and anger by up to 15%, enhancing emotional regulation in conversations.
  • Analysis of 15,000 user interactions revealed that 93.3% of participants found the queuing mechanism helpful for calming discussions.
  • The average delay for comments was about 47 seconds, providing space for self-reflection before posting.
  • User feedback indicated a strong connection between emotional state and the perceived effectiveness of the queuing approach.

Cite This Study

Verma et al. (2025) studied this question.

synapsesocial.com/papers/68e861857ef2f04ca37e3979https://doi.org/10.48550/arxiv.2507.11477
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Also Consider

Synapse has enriched 5 closely related papers on similar clinical questions. Consider them for comparative context:

  1. 1Queueing for Civility: User Perspectives on Regulating Emotions in Online Conversations2025
  2. 2Emotionally Aware Moderation: The Potential of Emotion Monitoring in Shaping Healthier Social Media Conversations2025
  3. 3Tackling (misleading) incivility online: a user-centric evaluation of different comment moderation strategies2025
  4. 4Social feedback amplifies emotional language in online video live chats2025 · 2 citations
  5. 5Bot Moderation Makes Online Community Discourse Less Toxic2026