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October 18, 2025Proceedings of the ACM on Human-Computer InteractionOpen Access

Emotionally Aware Moderation: The Potential of Emotion Monitoring in Shaping Healthier Social Media Conversations

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Authors

XSXiaotian SuNZNaim ZierauSKSoomin Kim

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Overview

Observational study shows emotion monitoring reduces hate speech in 211 participants, suggesting better moderation techniques.

Key Points

  • Interventions to enhance emotional awareness significantly reduced hate speech among users, promoting healthier conversations.
  • Increased awareness led to higher expression of negative emotions, highlighting potential unintended consequences in sensitive discussions.
  • A study involving 211 participants evaluated the effectiveness of emotion monitoring dashboards on user behavior and experiences.
  • These findings underscore the importance of integrating emotion regulation tools into social media platforms for improved interactions.

Cite This Study

Su et al. (2025) studied this question.

synapsesocial.com/papers/68f3793258f37cefb60d351ehttps://doi.org/10.1145/3757472
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Also Consider

Synapse has enriched 5 closely related papers on similar clinical questions. Consider them for comparative context:

  1. 1Queueing for Civility: User Perspectives on Regulating Emotions in Online Conversations2025
  2. 2HateBuffer: Safeguarding Content Moderators' Mental Well-Being through Hate Speech Content Modification2025
  3. 3Harnessing Machine Learning to Unveil Emotional Responses to Hateful Content on Social Media2024 · 2 citations
  4. 4Queueing for Civility: User Perspectives on Regulating Emotions in Online Conversations2025
  5. 5Empathy in the Digital Age: Implications for Content Moderation and Platform Governance2026