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This is a Quantitative Study study.

Analysis of Public Satisfaction With Servqual and SWOT Approaches on BPOM Public Services in Pangkal Pinang

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Quantitative analysis of public satisfaction in Pangkal Pinang reveals significant service quality dimensions, suggesting strategic improvements.

Public satisfaction significantly influenced by service quality dimensions, particularly tangibles and responsiveness.
A Customer Satisfaction Index score of 94.00 indicates a high level of satisfaction with BPOM’s services.
SWOT analysis identified the SO strategy as crucial, leveraging strengths to seize opportunities in service delivery.
Improvements are necessary in empathy and assurance aspects to enhance overall service quality.

Riyanto et al. (2025) studied this question.

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Quantitative analysis of public satisfaction in Pangkal Pinang reveals significant service quality dimensions, suggesting strategic improvements.