Customer Needs Elicitation Method for Business Architecture Design in the Space Industry

In this paper, we introduce an overview of the methodology for eliciting one of the stakeholder needs in the customer identification process to define a system requirement that satisfies the customer expectations. We measure the effective results of the initial trial to extend Systems Engineering to the business layer, which is higher than the system layer. The proposed method integrates System Engineering methods with marketing and software requirements engineering methods to demonstrate that business designers and modelers without domain expertise can contribute to the elicitation of customer needs for the space industry businesses.