Evaluation of The Implementation of Sharia-Based Pharmaceutical Service Standards (A Qualitative Case Study)

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Combining Islamic ethical principles with service quality metrics improves patient satisfaction in community pharmacies.
A strong correlation (r=1.00) between complaint resolution and clear duty division highlights the importance of communication.
Observational and interview methods yielded insights on reliability, responsiveness, and assurance dimensions in sharia-based services.
Findings suggest the need for training and infrastructure modifications to enhance overall service quality under sharia compliance.

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Qualitative case study evaluates service quality in community pharmacy, highlighting sharia principles and improvement needs.

Latifah et al. (2025) studied this question.

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