August 11, 2025Deleted Journal

Assessment of Strategic Healthcare Development Using Importance-Performance Analysis: A Multicenter Study of Three Sharia Hospitals in Indonesia

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Observational study evaluated service delivery across three sharia hospitals, highlighting discrepancies in patient expectations and care quality.

Key service dimensions requiring improvement fell into the 'Concentrate Here' quadrant, indicating high importance and low performance.
Clarity of information and staff responsiveness were identified as critical areas needing enhancement, while nursing access performed well but was deemed less important.
The multicenter observational analytic study involved three hospitals, collecting data through structured patient questionnaires to gauge service attributes.
Implementing the Importance-Performance Analysis framework may help sharia hospitals better align their services with both patient expectations and Islamic principles.

Kornadi et al. (2025) studied this question.

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Observational study evaluated service delivery across three sharia hospitals, highlighting discrepancies in patient expectations and care quality.