Analysis of Communication Patterns in Facing the Gap Generation

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Qualitative case study reveals the role of leaders and communication media in improving intergenerational relations.

PT. PXX has established a relaxed communication culture, fostering open dialogues for both senior and junior employees.
The study involved qualitative methods with insights from employees and an external communication expert.
Intergenerational communication challenges can create conflicts, but PT. PXX effectively mitigates these issues.
Effective leadership plays a crucial role in promoting comfortable communication among generations in the workplace.

Nethanya et al. (2025) studied this question.

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