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October 19, 2025Journal of Lifestyle and SDGs ReviewOpen Access

Governance, Service Delivery, And SDG 16: Legitimacy of the Population and Civil Registration Office in Indonesia

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Authors

DYDevi YuliantiPKPeerasit KamnuansilpaXEXenia Ribaya Emperador-Garnace

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Overview

Exploration of service delivery and legitimacy at OPCR in Bandar Lampung, highlighting transparency and accountability.

Key Points

  • The OPCR holds a moderate legitimacy rating of 17.80 out of 26, indicating a need for improvement in service aspects.
  • Respondents value fairness and responsiveness, yet identify weaknesses in openness, communication, and inclusiveness.
  • The research utilized structured interviews with 30 in-migrants and field observations to gather data on legitimacy.
  • Improving communication and access to services is crucial for the OPCR to enhance alignment with SDG 16 goals.

Cite This Study

Yulianti et al. (2025) studied this question.

synapsesocial.com/papers/68f43efb854d1061a58ac229https://doi.org/10.47172/2965-730x.sdgsreview.v5.n08.pe07605
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Also Consider

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  1. 1Trust, participation and street-level bureaucracy: interpreting service and governance experiences in coastal Indonesia2026
  2. 2Public Service Policy in The Form of Civil Registration2024
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  4. 4Proactive Civil Registration Services: Evaluating the "Jemput Bola" Innovation in Improving Population Administration Access in Animha District, Merauke Regency, Indonesia2026
  5. 5Temporal Governance and Public Inclusion: A Sociopolitical Study of Civil Service Delivery Innovation in Bali2025