October 19, 2025Open Access

Structure and Process Quality of Outpatient and Emergency Care in Primary Health Institutions: A Prospective, Observational Assessment from Jiangsu Province, China

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Discussion

Observational assessment highlights quality disparities in outpatient and emergency care, suggesting key improvement factors.

Quality of outpatient and emergency care varies significantly across primary healthcare institutions.
Key findings indicate only 12.9% of institutions experience overload, with 83% showing timely critical value management.
Human resource allocation and specialized department development strongly influence care quality metrics.
Recommendations to enhance service quality include integrating general and specialty care models and improving workforce structure.

Xiaolong et al. (2025) studied this question.

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