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This is a Quantitative Study study.

October 20, 2025Dinasti International Journal of Economics Finance & AccountingOpen Access

Enhancing Customer Satisfaction in Commuter Rail Services through Multimodal Integration and Digital Payment Adoption: A Case Study in Greater Bandung

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Customers show high satisfaction with commuter rail services due to cleanliness and comfort, indicating strong service performance.
The study involved a survey with 616 respondents, revealing that digital accessibility significantly enhances user experience.
While customer satisfaction is high, Importance Performance Analysis highlights the need to improve bank transfer payment processes.
Findings can guide the development of inclusive strategies to further enhance public transportation quality and accessibility.

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Implication

This analysis reveals high customer satisfaction in Greater Bandung's commuter services, highlighting multimodal integration and digital payments as key elements.

Cite This Study

Saribanon et al. (2025) studied this question.

synapsesocial.com/papers/68f58f68ece7a5b64f471675 https://doi.org/10.38035/dijefa.v6i4.5131

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Implication

This analysis reveals high customer satisfaction in Greater Bandung's commuter services, highlighting multimodal integration and digital payments as key elements.

Enhancing Customer Satisfaction in Commuter Rail Services through Multimodal Integration and Digital Payment Adoption: A Case Study in Greater Bandung

Key Points

Discussion

Implication

Cite This Study

Enhancing Customer Satisfaction in Commuter Rail Services through Multimodal Integration and Digital Payment Adoption: A Case Study in Greater Bandung

Key Points

Discussion

Implication

Cite This Study

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