August 7, 2025

The Influence of Information Availability and Service Quality on Customer Satisfaction in Commuter Line Users (Study on JABODETABEK Commuter Line Train Customers)

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Authors

DWDoni WihartikaPakuan University ASAde Yuliana SahfitriPakuan University SSSalmah SalmahJambi University

Discussion

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Implication

Quantitative analysis shows service quality and information availability improve customer satisfaction in Jabodetabek commuters, suggesting areas for significant enhancements.

Key Points

MAIN FINDING: Customer satisfaction is significantly influenced by service quality and information availability in commuter line users.
KEY EVIDENCE: The research indicates a positive relationship between service quality and customer satisfaction with a sample of 100 respondents.
APPROACH: A quantitative method was used, with data collected through questionnaires distributed via social media.
SIGNIFICANCE: This study highlights how improving service quality and information can enhance commuter experience in Jabodetabek.

Cite This Study

Wihartika et al. (2025) studied this question.

synapsesocial.com/papers/689521fa9f4f1c896c428bf4 https://doi.org/10.47747/fmiic.vi2.2930

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Implication

Quantitative analysis shows service quality and information availability improve customer satisfaction in Jabodetabek commuters, suggesting areas for significant enhancements.

The Influence of Information Availability and Service Quality on Customer Satisfaction in Commuter Line Users (Study on JABODETABEK Commuter Line Train Customers)

Discussion

Member takes

Implication

Key Points

Cite This Study

The Influence of Information Availability and Service Quality on Customer Satisfaction in Commuter Line Users (Study on JABODETABEK Commuter Line Train Customers)

Discussion

Member takes

Implication

Key Points

Cite This Study

Also Consider

Also Consider