What question did this study set out to answer?

To analyze factors influencing passenger loyalty on the Jabodetabek Commuter Line from the Theory of Planned Behavior perspective.

December 19, 2025Dinasti International Journal of Education Management And Social ScienceOpen Access

The Driving Factors of Passenger Loyalty on the Jabodetabek Commuter Line Train: A Theory of Planned Behavior Perspective

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Authors

WHWedi HendraInstitute of Transportation and Logistic Trisakti DSDjamal SubastianInstitute of Transportation and Logistic Trisakti SMSiti MaemunahInstitute of Transportation and Logistic Trisakti

Discussion

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Implication

Quantitative analysis shows social norms and service quality influence commuter loyalty, suggesting improvements in user experience may enhance satisfaction.

Key Points

To analyze factors influencing passenger loyalty on the Jabodetabek Commuter Line from the Theory of Planned Behavior perspective.
Quantitative study employing Structural Equation Modeling (SEM) with Smart PLS software
Analysis of attitudes, social norms, perceived behavioral control, and satisfaction
Measurement of relationships between latent variables and indicators
Social norms and behavioral control influence loyalty significantly
Positive user experiences related to service quality enhance loyalty
User satisfaction positively affects intention to remain loyal
Improving service quality and strengthening positive social norms are recommended strategies

Cite This Study

Hendra et al. (2025) studied this question.

synapsesocial.com/papers/69449a992f0218eca95088cd https://doi.org/10.38035/dijemss.v7i2.5699

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Implication

Quantitative analysis shows social norms and service quality influence commuter loyalty, suggesting improvements in user experience may enhance satisfaction.

The Driving Factors of Passenger Loyalty on the Jabodetabek Commuter Line Train: A Theory of Planned Behavior Perspective

Discussion

Member takes

Implication

Key Points

Cite This Study

The Driving Factors of Passenger Loyalty on the Jabodetabek Commuter Line Train: A Theory of Planned Behavior Perspective

Discussion

Member takes

Implication

Key Points

Cite This Study

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