Factors influencing library service quality – The case of the School of Hospitality and Tourism – Hue university

In Vietnam, universities have implemented credit-based training regulations. As a result, the university library has become an important place for students to engage in self-study, research, knowledge exploration, and creativity. To maintain high-quality education standards and build a good reputation, universities must ensure that their library services meet certain standards. This study was conducted to evaluate the quality of library services at the School of Tourism - Hue University. It also aimed to identify the factors that affect the quality of library services at the institution by gathering feedback from 140 students. The study used methods such as Cronbach's Alpha reliability coefficient, exploratory factor analysis (EFA), and multivariate linear regression model. The research findings revealed that there are four factors that affect the quality of library services at the School of Tourism – Hue University. These are: i. Library resources; ii. Accessibility; iii. Service capability; iv. Library space. Based on these results, the authors have proposed solutions to improve the quality of library services at the School of Tourism - Hue University in the future.