October 23, 2025International Journal of LibrarianshipOpen Access

The Role of Social Media in Delivering Reference Services in Public Libraries

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Librarians reported significantly reduced response times, enhancing user engagement with reference services.
Thematic analysis identified a shift from traditional services to dynamic, multi-channel digital models in Nigeria's public libraries.
Qualitative research design involved semi-structured interviews with librarians and patrons across multiple geopolitical zones in Nigeria.
Findings underline the need for continuous professional development to address challenges in digital literacy and access to reference services.

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Implication

Qualitative research reveals improved service efficiency and user engagement in public libraries, highlighting the role of social media and digital literacy.

Cite This Study

Adewojo et al. (2025) studied this question.

synapsesocial.com/papers/68f9f86eb2c35e10cc4e3cf5 https://doi.org/10.23974/ijol.2025.vol10.3.501

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Implication

Qualitative research reveals improved service efficiency and user engagement in public libraries, highlighting the role of social media and digital literacy.

The Role of Social Media in Delivering Reference Services in Public Libraries

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Discussion

Implication

Cite This Study

The Role of Social Media in Delivering Reference Services in Public Libraries

Key Points

Discussion

Implication

Cite This Study

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