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October 27, 2025Asian Journal of Engineering Social and Health

Increasing the Effectiveness and Customer Satisfaction of General Affairs Through the Implementation of Digital Transformation; Case Study : Indobara Smart Services at PT Borneo Indobara

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Authors

TTaufikkurahmanGYGatot Yudoko

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Overview

Mixed-method analysis reveals digital transformation boosts operational performance and employee satisfaction in General Affairs, suggesting improved agility for resource-driven organizations.

Key Points

  • User engagement scores improved significantly after implementing digital transformation initiatives.
  • Operational performance was enhanced, leading to an average employee satisfaction score of 4.26 out of 5.
  • Analysis included qualitative interviews and quantitative surveys to assess the change in internal documentation processes.
  • The findings highlight the potential for broader sustainability goals through improved workflow efficiency.

Cite This Study

Taufikkurahman et al. (2025) studied this question.

synapsesocial.com/papers/68ff87f1c8c50a61f2bdd533https://doi.org/10.46799/ajesh.v4i5.614
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