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November 4, 2025Journal of Human Resource &LeadershipOpen Access

Relationship Between Training Needs Assessment and Employee Performance Among the Customer Care Agents at Airtel Limited Call Center

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Overview

Quantitative research shows a strong correlation between training needs assessment and employee performance in customer care, indicating tailored training enhances job outcomes.

Key Points

  • A significant relationship was found between training needs assessment and employee performance in a call center environment.
  • Positive correlation highlights the crucial role of customized training in fostering better job satisfaction among customer care agents.
  • Descriptive and inferential statistics were employed to analyze data from a sample of 200 employees using structured questionnaires.
  • Findings suggest organizations should focus on thorough assessments of training needs to optimize employee performance.

Cite This Study

A 2025 study studied this question.

synapsesocial.com/papers/690945348f2297dc135330b4https://doi.org/10.53819/81018102t3153
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Also Consider

Synapse has enriched 5 closely related papers on similar clinical questions. Consider them for comparative context:

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  3. 3The Influence of Applying Human Resource Training Needs Analysis on Employee’s Performance2024
  4. 4A STUDY ON TRAINING AND DEVELOPMENT PROGRAMS ON EMPLOYEE PERFORMANCE2026
  5. 5Training and Development Needs Analysis with Special Reference to Software Companies in Hyderabad2024