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November 9, 2025Jurnal EMT KITA

Analisis Pengaruh Tingkat Kualitas Pelayanan Jasa Puskesmas terhadap Kepuasan Pasien (Studi pada Puskesmas Pagar Dewa Lampung Barat)

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Authors

HPHepiana PatmarinaLampung UniversityDPDandy PrayogaUniversitas Bandar Lampung

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Overview

Quantitative assessment reveals that service quality significantly improves patient satisfaction, highlighting the need for better healthcare services.

Key Points

  • Patient satisfaction increases with improved service quality, demonstrating the potential for positive patient experiences.
  • Statistical tests including reliability and normality tests were performed on data from 66 respondents.
  • Quantitative analysis utilized a saturated sampling method ensuring comprehensive data collection.
  • Enhancing service quality may bolster public trust in the health center as a dependable healthcare provider.

Cite This Study

Patmarina et al. (2025) studied this question.

synapsesocial.com/papers/690fdce2f60c54d04ea38382https://doi.org/10.35870/emt.v10i1.5171
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