November 30, 2025

Understanding Consumer Challenges and Bank Strategies in the Adoption of E-Banking: A Psychosocial Perspective in the Covid-19 Era

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Authors

RARashika Agarwal

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Implication

Survey reveals significant trust and emotional response changes in e-banking users, indicating banks should focus on user loyalty and perceived control.

Key Points

Key issues highlight the role of trust and emotional response in e-banking adoption amid COVID-19 disruptions.
Findings from a survey of 210 respondents reveal critical changes in user loyalty and perceived control.
Analysis using descriptive statistics and SPSS identifies gaps in aligning bank strategies with consumer sentiments.
Addressing emotional barriers is essential for enhancing user engagement and fostering trust in digital banking.

Cite This Study

Rashika Agarwal (2025) studied this question.

synapsesocial.com/papers/6924e3ddc0ce034ddc34e73f https://doi.org/10.54105/ijef.b2635.05021125

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Implication

Survey reveals significant trust and emotional response changes in e-banking users, indicating banks should focus on user loyalty and perceived control.

Understanding Consumer Challenges and Bank Strategies in the Adoption of E-Banking: A Psychosocial Perspective in the Covid-19 Era

Discussion

Member takes

Implication

Key Points

Cite This Study

Understanding Consumer Challenges and Bank Strategies in the Adoption of E-Banking: A Psychosocial Perspective in the Covid-19 Era

Discussion

Member takes

Implication

Key Points

Cite This Study

Also Consider

Also Consider