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April 23, 2026Open Access

The Impact of Digital Banking on Customer Satisfaction: Insights From Delhi

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Authors

IRImtiaz Khalid RahmanJamia Hamdard

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Implication

This analysis gauges customer perceptions of e-banking services in Delhi, revealing critical insights for improvement.

Key Points

  • The aim is to assess customer perceptions of e-banking services and their relation to various factors.
  • Survey conducted using a questionnaire with 200 customers
  • Analysis utilizing cross-tabulation statistical test via SPSS
  • Focus on variables such as user interface, data protection, and customer support
  • Digital transactions surged from 40 billion to 87 billion in one year in India
  • Identified a need for improved security measures against online fraud in e-banking
  • Recommendations for customized user interfaces and better customer support systems

Cite This Study

Imtiaz Khalid Rahman (2026) studied this question.

synapsesocial.com/papers/69e9bb9e85696592c86ed30ahttps://doi.org/10.5281/zenodo.19681762
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Also Consider

Synapse has enriched 5 closely related papers on similar clinical questions. Consider them for comparative context:

  1. 1Customer Satisfaction Towards Digital Banking Services2026
  2. 2DIGITAL BANKING AND CUSTOMER EXPERIENCE: AN EMPIRICAL STUDY OF E-BANKING SERVICES IN DELHI2025
  3. 3Impact Of Social Media On Culture And Lifestyle2026
  4. 4A Study on the Impact of Digital Transformation in the Banking Sector on Customer’s Experience2024
  5. 5Customers' Perception On Digital Banking Activities And Affecting Factors: A Study In The Banking Context Of India_4122026