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April 12, 2026Open Access

Customer Satisfaction Towards Digital Banking Services

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Authors

MSMs Shreya SinghCBCharu Bisaria

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Overview

Examines customer satisfaction with digital banking services, indicating room for improvement in system reliability and user support.

Key Points

  • The aim is to assess customer satisfaction regarding digital banking services and identify key influencing factors.
  • Collected primary data from approximately 100 respondents using structured questionnaires.
  • Analyzed data using statistical tools such as correlation, regression, and descriptive analysis.
  • Focused on factors like ease of use, security, speed of service, technical issues, and availability of features.
  • Digital banking positively impacts customer satisfaction, especially through ease of use and quick service.
  • Technical problems and system errors negatively affect user satisfaction.
  • Customers value the convenience of digital banking but highlight the need for improvements in reliability and support.

Cite This Study

Singh et al. (2026) studied this question.

synapsesocial.com/papers/69db37ca4fe01fead37c5e59https://doi.org/10.5281/zenodo.19493011
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