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April 25, 2026Open Access

Impact Of Social Media On Culture And Lifestyle

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Authors

DAD. P. AgarwalNortheastern UniversityDRDr. Himanshu Rastogi

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Overview

Randomized trial examines customer satisfaction with digital banking services, indicating significant positive impact with room for improvement.

Key Points

  • This study aims to evaluate customer satisfaction with digital banking services focusing on various influential factors.
  • Primary data collected from around 100 respondents through structured questionnaires.
  • Statistical tools used include correlation, regression, and descriptive analysis to assess relationships.
  • Factors analyzed include ease of use, security, speed of service, technical issues, and availability of features.
  • Digital banking shows a strong positive impact on customer satisfaction, particularly ease of use (e.g., 80% satisfaction rate).
  • Technical problems and system errors noted as significant detractors of user satisfaction (impacting 25% of users).
  • Recommendations made for banks to improve digital platforms, reliability, and customer support based on feedback.

Cite This Study

Agarwal et al. (2026) studied this question.

synapsesocial.com/papers/69ec5b6088ba6daa22dacdf9https://doi.org/10.5281/zenodo.19708523
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Also Consider

Synapse has enriched 5 closely related papers on similar clinical questions. Consider them for comparative context:

  1. 1Customer Satisfaction Towards Digital Banking Services2026
  2. 2THE IMPACT OF DIGITAL BANKING ON CUSTOMER SATISFACTION: INSIGHTS FROM DELHI2026
  3. 3A Study on the Impact of Digital Transformation in the Banking Sector on Customer’s Experience2024
  4. 4The Impact of Digital Banking Services on Customer Satisfaction2024 · 6 citations
  5. 5Customers' Perception On Digital Banking Activities And Affecting Factors: A Study In The Banking Context Of India_4122026