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November 30, 2025HealthcareOpen Access

Professional Quality and Empathy of Responses Provided by AI and Dentists: A Cross-Sectional Study

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Authors

TPThekla J Pfeiffer-GrötzLSLuisa SchäferAHAnke Hollinderbäumer

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Overview

Cross-sectional analysis showed artificial intelligence responses scored higher on quality than dentists, suggesting implications for dental communication.

Key Points

  • ChatGPT scored higher in professional quality and empathy compared to dentists.
  • Quality scores for ChatGPT were 3.50 compared to 1.79-2.21 for dentists, highlighting a significant difference.
  • Non-parametric Friedman test and Bonferroni correction were used to analyze group differences among dentist experience levels.
  • Findings imply that while AI excels in communication, concerns about data privacy and genuine empathy remain pertinent.

Cite This Study

Pfeiffer-Grötz et al. (2025) studied this question.

synapsesocial.com/papers/692b9d8d1d383f2b2a379a99https://doi.org/10.3390/healthcare13233099
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