Investigating Design Opportunities for an Inclusive Adaptive Worker Assistance – A Case Study with Cognitively Disabled Workers.

The integration of digital worker assistance systems (WAS) into occupational environments holds significant promise for enhancing the workplace inclusion of people with cognitive disabilities (PwCD). However, existing systems often fail to dynamically adapt to individual user needs, limiting their effectiveness. This study investigates design opportunities for adaptive WAS through a comprehensive case study conducted in a German integrative company. The research explores the challenges faced by PwCD when using non-adaptive systems and identifies key preferences for adaptive features that cater to their unique abilities. Findings reveal a strong preference among PwCD for systems that personalize both instructional content and interaction modes. This work offers critical insights into developing inclusive adaptive technologies that foster meaningful workforce participation for PwCD, aligning with global goals of decent work for all.