Level of satisfaction of patients and healthcare providers in the context of health information digitalisation: a case study of two hospitals in Kinshasa, DRC
Cross-sectional analysis reveals high patient satisfaction but highlights gaps in digital literacy and understanding among healthcare providers.
Key Points
Patient satisfaction reported at 60%, emphasizing the importance of laboratory services and cost transparency, yet 30% struggled with unclear medical information.
Positive evaluations from providers indicated 90% noted enhancements in workflow and hospital management due to digital health initiatives.
Methods included descriptive statistics and chi-square analyses alongside logistic regression to explore satisfaction predictors among patients and providers.
Challenges such as digital literacy gaps and uneven adoption of digital health tools suggest the need for better education and training for users.