Patient Satisfaction in Digital Health Records Across Niger's Community Hospitals: A Two-Year Survey Analysis

Patient satisfaction in digital health records (DHR) has been a critical area of study for improving healthcare delivery globally. However, little empirical evidence exists on this topic specifically across community hospitals in Niger. A mixed-methods approach was employed, combining quantitative surveys with qualitative interviews to gather data from patients using DHR systems in various community hospitals in Niger. Findings indicate that patient satisfaction levels varied significantly across different types of services within the DHR system. For instance, patients reported higher satisfaction (75%) with appointment scheduling compared to health record access (40%). The analysis reveals important insights into how digital healthcare systems can be tailored to better meet community hospital patients' needs and improve overall service delivery. Recommendations include the need for further customization of DHR features based on patient feedback, as well as ongoing training programmes for healthcare providers in using these systems effectively.