December 1, 2025Age and AgeingOpen Access

Did Not Attend, Could Not Attend: An Audit of the Impact of Text Message Reminders in Integrated Care

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Attendance improved slightly from 63% to 68% with text reminders, primarily due to reduced DNA rates.
Analysis of 380 appointments showed a significant difference in attendance rates for follow-up compared to new appointments.
Subgroup analyses highlighted higher DNA rates for new CGA appointments, indicating engagement issues.
Text message reminders did not significantly improve overall attendance, pointing to the need for flexible scheduling options.

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Audit reveals potential for improved attendance through text reminders in rural settings, suggesting flexible scheduling may enhance engagement.

Scully et al. (2025) studied this question.

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Audit reveals potential for improved attendance through text reminders in rural settings, suggesting flexible scheduling may enhance engagement.