Analysis reveals factors affecting customer trust and acceptance of online banking in Bangladesh, indicating the need for improved technology recognition.
Key Points
Customer trust significantly influences the acceptance of online banking services in Bangladesh, impacting usage.
In-depth qualitative research was conducted with bank managers and customers to gather insights on technology acceptance.
The study identifies several barriers to online banking adoption in Bangladesh, including poor communication infrastructure.
Findings support the need for stronger policies to enhance consumer recognition and trust in online banking services.