The Impact of Learning Innovation and Service Quality on Learner Satisfaction in Non-Formal Education Units in Ambon City

The level of student satisfaction during training is a crucial factor in non-formal education, particularly in Non-Formal Education Units in Ambon City. One of the main challenges in this context is the innovation in learning and service quality, which significantly affects student satisfaction. This study used a descriptive quantitative approach to examine the effect of learning innovation and service quality on student satisfaction in Non-Formal Education Units in Ambon City. Data were collected through questionnaires distributed to 45 students in Non-Formal Education Units in Ambon City. Hypothesis testing was conducted using a significance level of 5% or α = 0.05. The results showed that: (1) there was a partial effect of learning innovation on student satisfaction in Non-Formal Education Units in Ambon City, with a t-count value > t-table (3.079 > 1.681071); (2) there was a partial effect of service quality on student satisfaction in Non-Formal Education Units in Ambon City, with a t-count value > t-table (5.295 > 1.681071). (3) There was a simultaneous effect of learning innovation and service quality on student satisfaction in Non-Formal Education Units in Ambon City, with a calculated F-value > F-table (75.465 > 3.22). These findings highlight the importance of implementing innovative learning models that prioritize collaboration, creativity, critical thinking, and problem-solving. Additionally, they emphasize the importance of quality service in the form of curriculum management, starting from planning, implementation, and evaluation, supported by adequate resources. Future interventions should prioritize learning innovations that synergize with quality services.