Descriptive qualitative research reveals digital innovations reshape public service in libraries, indicating essential shifts in bureaucracy and citizen engagement.
Key Points
To analyze the implementation of the Surabaya Library Data Bank as a transformation strategy for public libraries.
Conducted semi-structured interviews with five key informants
Performed in-depth observations at three service points
Analyzed policy documents and performance reports for 2021-2025
BANPUSBOYO functions as a boundary object merging conventional bureaucracy with digital society demands.
The application triggers a shift from custodial to curatorial access to knowledge.
The transformation faces tensions between innovation goals and existing regulatory capabilities.