The feasibility of implementing Robotic Process Automation (RPA) in a way that satisfies both the needs of users and the stakeholders in this technology was examined, with a focus on long-term viability. We used the Weighted Sum and Tchebycheff techniques to assess the efficacy of the model's execution after developing it with many objectives in mind. Using investigational hypotheses, questionnaires, and brainstorming sessions with corporate stakeholders, data was collected via an enterprise case study. The findings show that the implementation evaluation is improved by including user needs into the multi-objective model, which highlights the importance of user requirements in the RPA environment. Here are some practical rules to follow while designing and managing RPA with an eye on sustainability. Robotic process automation is one instrument in this technological arsenal. Robotic process automation (RPA) is a new technology that automates tasks that used to be done by humans. Compared to more conventional IT systems, RPA is both simpler and faster to deploy, according to prior studies. On the other hand, there is a lack of data about how organizational actors comprehend and justify RPA deployment. This research aims to understand the way RPA implementation unfolds by exploring the ways organizational actors give and make sense of RPA during the process, through the sensemaking lens. Prior literature has been researching the unfolding of change in organizations as processes of sensemaking and sensegiving.
Jain et al. (Sun,) studied this question.