What question did this study set out to answer?

The aim is to assess the service quality in emergency departments, identifying strengths and weaknesses to improve performance.

Assessing emergency department service quality at Maragheh University Medical Centers (2024)

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Descriptive-analytical study evaluates service quality in emergency departments, highlighting areas for improvement.

The aim is to assess the service quality in emergency departments, identifying strengths and weaknesses to improve performance.
Descriptive-analytical study conducted in August-September 2024
Convenience sampling of 420 patients from 3 emergency departments
Service quality measured using a 49-item SERVQUAL questionnaire
Data analysis performed using Excel and SPSS
Highest satisfaction with responsiveness (gap: 0.511)
Lowest score in reliability (gap: 1.779)
Significant correlation between satisfaction levels and patient education
Patients arriving by ambulance reported the highest satisfaction

Alizadeh et al. (2026) studied this question.

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