Perception of Primary Health Care Staff towards the New Model of Care System

Introduction The new Model of Care system is an approach to health services that defines best practices. It aims to ensure that the right people receive the right care, at the right time, from the right team, in the right place. This study assessed the new Model of Care perception among healthcare providers in the primary health care centers in the Eastern Health Cluster. Methods This cross‐sectional, observational, and analytic study was conducted between October and December 2023. This study targeted health care providers in the primary health care centers in the Eastern Health Cluster. Various existing questionnaires were adopted to develop a new version of the questionnaire. A total of 142 participants completed the questionnaire. Results A (46.5%) understood the concepts of the new Model. The percentage of knowledge of the implementation of the new Model and the continuous training necessary reached (87.32%). A (76.76%) acknowledged that the workplace arranged for conferences, speeches, or meetings related to the new Model, P (<0.006). A (47.18%) were willing to implement the new Model, P (<0.05). Discussion The knowledge, awareness, and familiarity with the system and its pathways were investigated, and the results were consistent with those of a previous study. Conclusion This study found that health care providers had knowledge, awareness, and were familiar with the new Model and its pathways. These findings highlight the importance of continuous engagement strategies and training to enhance healthcare providers' adoption in order to facilitate the implication of the new Model of Care.