Beyond Addiction: Exploring Female Call Center Employees’ Smoking Experiences as a Work Tool

Key Points

• The aim is to investigate how workplace culture and stress influence smoking behaviors among female call center employees.
• Qualitative interviews with female call center employees
• Analysis of themes related to smoking behavior
• Exploration of occupational influences on smoking
• Smoking is primarily linked to workplace culture and stress, not personal choice.
• Female employees often use smoking as a coping mechanism in high-stress environments.