This qualitative case study identifies drivers and barriers of e-government service adoption, indicating insights for improving public value.
This study presents a qualitative citizen-centered case study from Iran examining the drivers of public value in the adoption of e-government services. The analysis identifies key factors shaping public value and barriers influencing service adoption. This version is based on an international conference paper published in 2022, with minor updates to the abstract and keywords in 2026 solely for indexing and international discoverability.
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Sara Dehghan Afifi (2026) studied this question.
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