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March 4, 2026INTERNATIONAL JOURNAL OF ENGINEERING DEVELOPMENT AND RESEARCHOpen Access

Key Drivers of Consumer Preference and Satisfaction in Online Food Delivery Services

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The aim is to identify the key drivers of consumer preference and satisfaction in online food delivery services.
Survey conducted with 30 respondents
Data collection through structured questionnaire
Data analysis using percentage, weighted averages, and ranking method
Majority expressed positive opinions on online food delivery services
Key preferences include good food quality, quick delivery, discounts, and easy payment
Challenges include high prices, food quality changes, and delivery delays

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Identifies factors influencing consumer satisfaction in online food delivery services, highlighting areas for improvement.

Dr. Aparnadevi M. (2026) studied this question.

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