What question did this study set out to answer?

To evaluate patient satisfaction and return rates associated with telemedicine services in rural Ghana.

March 4, 2026Open Access

Patient Satisfaction and Return Rates in Rural Telemedicine Services of Northern Ghana: An Assessment

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Mixed-methods assessment reveals positive correlation between telemedicine access and patient satisfaction in rural healthcare.

To evaluate patient satisfaction and return rates associated with telemedicine services in rural Ghana.
Mixed-methods approach combining quantitative surveys and qualitative interviews.
Surveys collected patient satisfaction scores on a scale from 1 to 5.
Qualitative interviews explored reasons for patient return rates across different service providers.
Average patient satisfaction score was 4.2 out of 5.
Significant variation in satisfaction scores across different healthcare facilities (p < 0.05).
Key themes from interviews included improved access to care and convenience in scheduling appointments.

Amankwa et al. (2007) studied this question.

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