Evaluation of Patient Satisfaction in the Cardiology, Pulmonology and Neurosurgery Departments of the Ibn Sina University Hospital Center in Rabat (Morocco)

Introduction. The objective was to evaluate the satisfaction of patients hospitalized in the cardiology, pulmonology, and neurosurgery departments of the Ibn Sina University Hospital Center in Rabat, Morocco. Methodology. It was a descriptive cross-sectional study conducted from March 1 to June 30, 2021, involving patients hospitalized in the cardiology, pulmonology, and neurosurgery departments as the target population. The sample was constituted as patients were discharged. The inclusion criteria were hospitalization for 48 hours and agreement to participate in the study. Data collection was done using the EQS-H version 2007 questionnaire adapted to the patient's discharge, then transcribed into an Excel spreadsheet to determine percentage trends. Results. We found that there were more women (52%) in the sample, and 65.8% of patients have social coverage. The majority of patients (83%) were hospitalized in shared rooms. In addition, 51.1% of patients were satisfied with the explanations they received about their symptoms, and 56.6% were satisfied with the information they received about paraclinical tests. The doctor's recognition and attitude were considered satisfactory by 86.4% of patients. The organization of the service was satisfactory for 55% of patients. Conclusion. The improvement of patient satisfaction must be based on several measures, including the reorganization of services, the continuous improvement of the hospital's physical environment and its surroundings, the creation of specific uniforms for each category, and the continuous training of medical and paramedical staff.