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January 1, 2026International Journal of Innovation in Education

Assessing students learning in an information systems service-learning course through two lenses: the students and the clients

Sara Noureddine El Moussawi Joseph Mertz Larry Heimann Julia Poepping Laura Pottmeyer Michael Melville Xiaoying Tu Jeria L. Quesenberry Raja Sooriamurthi Divakaran Liginlal Martin Barrett Christopher Kowalsky Gabriela Gabriela Gongora Svartzman Oscar Veliz

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Key Points

The aim is to evaluate the learning outcomes from both student and client perspectives in a service-learning context.
Implemented assessments based on student experiences and client satisfaction.
Gathered qualitative and quantitative feedback from both groups.
Analyzed data to identify areas of improvement for the service-learning initiative.
Highlighted differences in perception between student learning and client satisfaction.
Indicated that clients valued the project's outcomes more than students acknowledged their learning.
Demonstrated potential improvements in the structure of service-learning courses.

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Implication

Assessment of learning outcomes in an information systems service-learning course, indicating important insights.

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Cite This Study

Moussawi et al. (2026) studied this question.

synapsesocial.com/papers/69ada804bc08abd80d5bb315 https://doi.org/10.1504/ijiie.2026.10076847

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