Businesses must adapt to rapidly changing technologies, new product and market innovations to be competitive in the global marketplace. One way companies try to improve their performance is through effective procurement using information technology approaches. Innovative IT technologies incorporated into the supply chain allow businesses to reduce their costs, improve their internal processes and shorten time spent on transactional tasks, enabling cost reductions as well as market competitiveness. Based on an extensive literature review of enterprise resource planning (ERP) development, cloud computing and cloud ERPs, e-procurement and ERP implementation frameworks as well as success factors and challenges related to cloud ERP and e-procurement implementation, a preliminary model for e-procurement was developed with a focus on three change elements: business process changes, human resource (HR) changes and IT changes. A case study was conducted to evaluate the proposed model empirically and semi-structured interviews were carried out to ensure the findings from case study analysis were relevant. Empirical research confirmed the importance of business process changes, HR changes and IT changes and revealed that supplier changes need to be added as an additional change element to the model’s design. Empirical research also found that business process changes have the most power and influence in the implementation process. This paper presents a revised model for e-procurement implementation based on business process changes, HR changes, IT changes and supplier changes. This article is also included in The Business & Management Collection which can be accessed at https:// hstalks.com/business/.
Urbonaite-Songaile et al. (Sun,) studied this question.