Emotional Labor and Turnover Intention among Nurses in Chinese General Hospitals: Mediating Role of Self- Resilience and Moderating Role of Job Burnout

Key Points

• This research evaluates the relationships between emotional labor, self-resilience, and turnover intention among nurses, focusing on the roles of mediation and moderation.
• Survey of 500 nurses in Chinese general hospitals
• Utilized SPSS 23.0, PROCESS macro for analysis
• Assessed mediating and moderating effects based on emotional labor and turnover intention
• Self-resilience significantly mediates the relationship between emotional labor and turnover intention
• Job burnout moderates the effect of self-resilience on turnover intention
• Higher emotional labor correlates with increased turnover intention, influenced by self-resilience and burnout